Texas House Bill 4224
Canopy Counseling & Well-Being
Compliance With Texas House Bill 4224
Effective September 1st, 2025. In alignment with Health and Safety Code Section 181.105 and Texas House Bill 4224 (89th Regular Session), we are required to post details regarding how to:
- a) contact the state's behavioral health executive council (BHEC),
- b) filing a consumer complaint, and
- c) requesting records from your mental health provider.
While Canopy Counseling & Well-Being includes all of this information, and more, in client paperwork, posting this detailed information on our website complies with the new requirements.
We are here to help and serve. If you have any issues or concerns regarding any aspect of your experience with Canopy Counseling & Well-Being, you are always invited to inform the Counselor or business owner to discuss it. You can do so by contacting us at: rosemary@canopytx.com or by phone first at 979-216-5012, so that a satisfactory solution may be obtained quickly.
Contacting BHEC
BHEC, also known as the Texas Behavioral Health Executive Council, regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:
Texas State Board of Examiners of Professional Counselors
(under TX BHEC) at:
1801 Congress Ave., Ste. 7300
Austin, Texas 78701
phone: 512-834-6658
Or visit the Texas Behavioral Health Executive Council website.
Business Violations: Consumer Complaint
If you would like to file a consumer complaint against a business in the state of Texas please contact the Texas Attorney General’s Office to do so.
To file a complaint, visit the Consumer Complaint portal.
To learn more about your rights, visit the Texas Consumer Rights website.
Requesting Mental Health Records
You have the right to request a copy of your mental health records. Records will be provided in accordance with Texas law and applicable privacy regulations. Records can be requested via email or in writing. A release of information (ROI) must also be completed. Furthermore, the client is charged a $2.00 per-page copying fee, and there may be an additional fee for accessing records.
Please make your request well in advance and allow 2 weeks to receive the copies.
Please note that, under certain limited circumstances, as listed in 45 CFR 164.524(a)(2) – (a)(3), we may deny access to all or a portion of the PHI requested.